20 Tips for Community Managers Out There
Back in my olden days, I was a community manager for designers at a startup here in Boston. I would have loved to have this list of 20 tried and true ways to get satisfaction. One of my absolute favorites (and in the same vein as my previous post All Your Users are Rookies):
16. Old hat. Just because an issue is “old” to you, doesn’t mean it’s old to the person who is having it. In fact, it’s new to them. Don’t “uh duh!” them, help them out.
You don’t even really have to be a community manager to appreciate this list. Customer service folks, solo entrepreneurs, or just anyone that interacts with your member base should read (and study and print off and sleep with) this list.
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